Return Policy

Cutom.US is a print-on-demand company, which means that all products are unique and produced only once ordered. This also means that returns and exchanges are not supported if you ordered the wrong size, color, or simply changed your mind.

However, in case of a damaged product or a manufacturing error, Cutom.us offers a free replacement or a refund if you contact us within 30 days of product delivery.

The Customer shall comply with the Cutom.US returns procedure as defined below. Cutom.US will not accept any returned goods should the returns procedure not be followed.

In cases where the faulty or damaged goods are rejected within 30 days, the Customer is entitled to a replacement, alternative goods or a refund. The faulty or damaged product must be returned to the location specified by Cutom.US before the refund or replacement can be issued.

All refunds will be issued within 3 working days of an order being cancelled or items returned.

Cutom.US accepts no responsibility over returns shipping costs for rejected items unless they are faulty in which case Cutom.US will cover the normal cost of returning the goods via tracked post or courier but will not cover the cost of express, next day, Saturday, am, special or any other form of expedited delivery.

Cancellations are only accepted if the Customer complies with Cutom.US cancellation procedure and before any goods have been despatched. If the order has been despatched prior to the cancellation, the returns procedure as defined above will apply. If the procedure is not followed, the order will be considered valid and the Customer will remain liable for the full payment.

Cancellations can be made either by telephone or by e-mail directly with Cutom.US.

Cancellations and returns requests made after a product has been delivered and is deemed fit for purpose need to be authorised by Cutom.US and given an appropriate returns number. The cost and risk of returning these goods is solely the customers. A credit will only be made once the returned goods have been inspected and deemed fit for resale.

Cutom.US can organise the collection of these goods and the cost subtracted from the amount to be credited to the customer or the goods can be shipped and paid for by the customer on your own nominated carrier with the appropriate insurance cover.